Shipping FAQ

For online purchases, you will be redirected to the payment page. Please refrain from refreshing the page or using the ‘back’ button as that may cause the server to disconnect. Please kindly make the payment within 24 hours to secure your order.

Free shipping for orders S$80 and above.

Orders under S$80: A flat delivery fee of S$8 will be charged.

Once your order and payment has been confirmed and if the stocks are available, it will take about 2-3 working days for your order to reach you.

Should there be a case where the item is out of stock, it will take about 14-18 working days for your order to reach you.

This does not apply to special sizes, SS and 3L. There is a pre-order production lead time of 8 weeks.

We apologize should there be a delay in the arrival of the items, you will be notified accordingly.

After logging into your account, the status of your checkout history can be found under Order History. Once you have placed your order, you will receive an email confirmation. An additional email will be sent to notify you that your order has shipped with a tracking number (article tracking number) to trace your order.

All your orders are sent via Singapore Post Limited (SingPost).

Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to Romance Chezreine system for your order. It’s fast, easy & secure.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at
  2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

Due to hygiene and quality control purposes, goods sold are non-exchangeable and non-returnable. We highly recommend you to do a fitting with our consultants before purchasing the products.

For further enquiries, please kindly email us at

Sorry, refunds and exchanges are not available.